Department of Finance and Deregulation - FAQs
Can I access other family members’ eHealth records with my australia.gov.au account?
Information about whether you can access other family members’ eHealth records with your australia.gov.au account can be discovered on australia.gov.au.
Can I change my australia.gov.au user ID?
An australia.gov.au User ID, once assigned, cannot be reset. If you forget or lose your australia.gov.au User ID, you will need to register for a new account.
Can I change my password?
If you think you may forget your current password, or simply wish to change it, you can log in to your australia.gov.au account and update your password at any time.
Can I change my secret questions?
If you think you may forget the answers to your current secret questions, or simply wish to change them, you can log in to your australia.gov.au account and update your secret questions at any time.
Can I find Australian Government services on a map?
Information about finding Australian Government services on a map can be discovered on australia.gov.au.
Can I get my documents certified for an overseas government?
Overseas governments sometimes need proof that Australian documents are genuine before they will accept them. Links to information on how to obtain certification.
Can I remove access to an eHealth record from my australia.gov.au account?
Information about whether you can remove access to an eHealth record from my australia.gov.au account can be discovered on australia.gov.au.
Can I update my personal details via my australia.gov.au account?
Information about whether you can update your personal details via your australia.gov.au account can be discovered on australia.gov.au.
Can I use my existing licence to drive in Australia?
Information about driving in Australia for overseas visitors.
Can I use the data for anything I want?
Information about using data from data.australia.gov.au can be discovered on australia.gov.au.
Can you send me information about Australia?
Information about australia can be discovered on australia.gov.au.
Changes to the australia.gov.au account
Information about changes to the australia.gov.au account can be discovered on australia.gov.au.
Do I need to provide personal details?
You do not need to fill in any personal details, but, if you do, you may use them to automatically fill in relevant fields in any australia.gov.au SmartForms you complete.
Do I need to register for multiple agency online services through the same australia.gov.au account?
Information about whether you need to register for multiple agency online service accounts through the same australia.gov.au account
How can I find Commonwealth Acts and Regulations?
Explains how to find Commonwealth Acts and Regulations.
How can I find current Australian Government gazettes?
Explains where to find links to the current Commonwealth of Australia Gazettes on australia.gov.au.
How can I find hansard, bills and other parliamentary publications?
Explains how to find hansard, bills and other parliamentary publications.
How can I find older Commonwealth of Australia gazettes?
Explains how to find copies of older Commonwealth of Australia gazettes.
How do I access my online service accounts from australia.gov.au?
Information about accessing your online agency accounts can be discovered on australia.gov.au.
How do I attribute content from Australia Stories?
Information about attributing content from Australia Stories can be discovered on australia.gov.au.
How do I cancel my subscription?
Explains how to cancel your subscription to the media release service.
How do I change my subscription?
Explains how to change your subscription to the media release service.
How do I create a strong password?
Increase your password's strength by creating passwords that are difficult to guess. Avoid words you would find in a dictionary and names and dates familiar to people who know you.
How do I create complex queries for topics?
Explains how to create complex query statements for topics on the government media release service.
How do I delete my australia.gov.au account?
Information about deleting your australia.gov.au account can be discovered on australia.gov.au.
How do I get rid of leading and trailing spaces?
Information about leading and trailing spaces can be discovered on australia.gov.au.
How do I hide the 'Advanced Search' options?
Explains how to hide the Advanced Search options on australia.gov.au.
How do I know my australia.gov.au account is secure?
A number of measures are taken to ensure your account is secure.
How do I make the text smaller / bigger?
Information about making text smaller or bigger can be discovered on australia.gov.au.
How do I navigate a map on australia.gov.au?
Information about navigating the maps provided on australia.gov.au.
How do I obtain a police (criminal history) records check?
Information about obtaining a police records check in Australia.
How do I register for agency online services through australia.gov.au?
If you do not have an existing online agency account(s) with one of the participating agencies you will need to register for online services.
How do I register for an australia.gov.au account?
Information on how to register for an australia.gov.au account. You will need to provide a password and five secret questions and answers.
How do I request that a link be added to an Australian Story?
Information about suggesting that a link be added to Australian Stories content can be discovered on australia.gov.au.
How do I set up access to my eHealth record?
Information about setting up access to your eHealth record can be discovered on australia.gov.au.
How do I set up another subscription?
Explains how to set up another subscription if you are already subscribed to the media release service.
How do I suggest changes to Australian Stories content?
Information about suggesting changes to Australian Stories content can be discovered on australia.gov.au.
How do I use data.gov.au?
Information about using data.gov.au can be discovered on australia.gov.au.
How do I use the 'Postcode' search?
Explains how to use the postcode search facility on australia.gov.au.
How do I use the collection search tab options?
Explains what is presented in each collection search tab option on australia.gov.au and how to use them.
How do I use the map navigation controls?
Information about using the navigational controls for maps provided on australia.gov.au.
How do I use the navigation bar in the title banner?
Explains what the navigation bar on australia.gov.au links to.
How do I use the search results page?
Explains how to use the search results page on australia.gov.au.
How do you use my email address?
Information about how your email address is used on australia.gov.au media release service.
I am deaf – how can I access audio content on this site?
Information about accessing audio content on australia.gov.au.
I am looking for a missing relative (or friend) in Australia
Information sources for searching for friends or relatives you have lost contact with.
I am not a native English speaker – how can I get a translation of the site?
Information about translation services can be discovered on australia.gov.au.
I don’t understand some of the words or phrases on this site – who can help me understand?
Information about understanding the content of australia.gov.au.
I don’t use a mouse – can I still use the site?
Information about using australia.gov.au without a mouse.
I have an existing agency online account. How do I link this account to my australia.gov.au account?
Before you link your australia.gov.au account with your agency account(s), you need to have an existing agency online account with one of the participating agencies.
I have received an email about a lottery prize in an Australian lottery. What should I do?
Information about government lotteries can be discovered on australia.gov.au.
I use a screen reader – how will the site work for me?
Information about using australia.gov.au with a screen reader.
I use my browser with Javascript disabled – can I still use the site?
Information about using australia.gov.au without Javascript.
I want to purchase a copy of a book published by the AGPS
Explains how to obtain a copy of out of print AGPS publications.
I want to reproduce Australia Stories content. What about copyright?
Information about reproducing Australia Stories content can be discovered on australia.gov.au.
If I link my accounts, will my information be shared across the different agencies?
Any information you provide will not be automatically shared across agencies.
If I register for agency online services through australia.gov.au how do I prove who I am?
Information about proving who you are when you register for agency online services through australia.gov.au.
I’m on a slow connection – how can I make the site load faster?
Information about using australia.gov.au on a slow internet connection.
The publication I am looking for is only available from a library. How can I get a copy?
Explains how to obtain a copy of a publication that is out of print.
The site does not fit on my screen – can I still use it?
Information about the screen size of australia.gov.au.
What are 'Related Searches'?
Explains what related searches are on australia.gov.au and how you can use them.
What can I do at 'My Account'?
Your australia.gov.au account (My Account) allows you to conduct secure online transactions with participating agencies through a single sign-on process.
What data formats are used?
Information about the data formats available at data.australia.gov.au can be discovered on australia.gov.au.
What do I do with the Activation Code I've been provided by Department of Human Services?
Information about what to do with an Activation Code can be discovered on australia.gov.au.
What features are available on the home page?
Explains what features available on the Australian Government home page.
What functions are available on the bottom navigation bar?
Information about government site web links can be discovered on australia.gov.au.
What happens when I add topic terms?
Explains how topic terms are used in the media release service.
What if I forget my australia.gov.au account user ID?
If you forget your User ID, you will need to register for a new australia.gov.au account. You will also need to link your agency accounts again.
What if I forget my password?
If you forget your password, you can reset it by selecting the ‘Forgotten your password?’ link on the australia.gov.au logon page.
What if I need additional topics for my subscription?
Explains how to create additional subscriptions for multiple topics.
What if I want to 'Search Again' ?
Explains how you can expand or refine your original search on australia.gov.au.
What information can I search?
Explains which websites, collections or portal areas can be searched on australia.gov.au.
What is a podcast used for?
Information about what is a podcast can be discovered on australia.gov.au.
What is available at the About Australia tab?
Explains what is available using the About Australia option on australia.gov.au.
What is available at the Directories tab?
Explains what is available using the Directories browse option on australia.gov.au.
What is available at the Life Events tab?
Explains what is available by browsing the Life Events section on australia.gov.au.
What is available at the News and Media tab?
Explains what is available using the News and Media section on australia.gov.au.
What is available at the People tab?
Explains what is available using the People browse option on australia.gov.au.
What is available at the Publications tab?
Explains what is available browsing the Publications section on australia.gov.au.
What is available at the Topics tab?
Explains what is available through browsing by Topics on australia.gov.au.
What is the difference between a state and a territory?
Information about what the difference is between a state and a territory in Australia can be discovered on australia.gov.au.
What is the difference between linking accounts and registering for online services?
Information about the difference between linking and registering for an agency online service can be discovered on australia.gov.au.
What is the difference between registering for an australia.gov.au account and registering for agency online services through australia.gov.au?
Information about the difference between registering for an australia.gov.au account and registering for agency online services through australia.gov.au can be discovered on australia.gov.au.
What is the Hutt River Province?
Information about the Hutt River Province can be discovered on australia.gov.au.
What kinds of laws can be made by each level of government (the Australian, state, territory and local governments)?
Information about what kinds of laws can be made by each level of government (the Australian, state, territory and local governments) in Australia can be discovered on australia.gov.au.
What search term operators can I use?
Explains how to refine your search further on australia.gov.au by using search term operators.
What types of 'Advanced Search' can I perform?
Explains how advanced search can be used on australia.gov.au to refine your search results.
When are the public holidays in Australia?
Public holidays in Australia are designated on a state and territory basis with the exception of national public holidays such as Australia Day, ANZAC Day, Christmas Day and New Years Day.
Where are my Centrelink online letters?
To access your Centrelink online letters via your australia.gov.au account, please login using your australia.gov.au user ID and password, not your CRN. Once you have logged in to Centrelink online services you can access your letters by selecting the 'Reminders and Letters' option on the left menu
Where are my details held if I link my australia.gov.au account to an agency online account or I register for an agency online service through australia.gov.au?
Information about where your details are held if you link your australia.gov.au account to an agency online account or if you register for an agency online service through australia.gov.au.
Where can I access the search function?
Information about Where you can access the Search Function on australia.gov.au.
Where can I find Podcast readers?
Information about obtaining a Podcast reader can be discovered on australia.gov.au.
Where can I find RSS readers?
Information on how to find an RSS reader can be discovered on australia.gov.au.
Where can I purchase copies of Commonwealth legislation?
Provides link to the webpage listing contact details and addresses for the purchase of Commonwealth legislation.
Which federal electorate do I live in? Who is my federal member of parliament?
How to discover which electorate you live in and who is your local federal member, is available on australia.gov.au.
Which state/territory electorate do I live in? Who is my local member of state/territory parliament?
Help finding which state/territory electorate you live in and who your local member of state/territory parliament is can be found on australia.gov.au.
Why do I need an australia.gov.au account to access an eHealth record?
Information about why you need an australia.gov.au account to access an eHealth record can be discovered on australia.gov.au.
Why do I need to activate my subscription?
Explains why a media release subscription needs to be activated.
Why do I need to create secret questions?
Information relating to My Account secret questions can be discovered on australia.gov.au.
Why do pages look different when I print them out?
Information about printing pages from australia.gov.au.
Why has the site gone all black and yellow?
Information about the high contrast colour scheme on australia.gov.au.
Why should I register for an australia.gov.au account?
If you have an online account with a participating government agency, registering for an australia.gov.au account (My Account) will enable you to link your existing accounts to your australia.gov.au account.
Will my current online agency account still exist if I link my accounts through australia.gov.au?
Information for the "Can I still login at agency websites after linking them to my australia.gov.au account?" FAQ.
Wills and power of attorney
State and territory government information about wills and power of attorney.
