Department of Human Services - Web Resources

Mobile service centres

Mobile service centres travel to rural and regional communities to provide people with information and access to government services.

http://www.humanservices.gov.au/customer/services/centrelink/mobile-service-centres

ABSTUDY helps Aboriginal and Torres Strait Islander Australians who are studying or undertaking an Australian Apprenticeship. To find out more about ABSTUDY payments and services or to lodge a claim over the phone, contact us on Freecall 1800 132 317.

http://www.humanservices.gov.au/customer/services/Centrelink/abstudy

Age pension

Age Pension is an income support payment that helps give seniors an adequate standard of living in retirement.

http://www.humanservices.gov.au/customer/services/Centrelink/age-pension

Assistance for isolated children scheme

The Assistance for Isolated Children Scheme helps parents and guardians with the extra costs of educating their children.

http://www.humanservices.gov.au/customer/services/Centrelink/assistance-for-isolated-children

Australian Childhood Immunisation Register

The Australian Childhood Immunisation Register is a national register that records vaccinations given to children under seven years of age.

http://www.humanservices.gov.au/customer/services/Medicare/australian-childhood-immunisation-register

Australian government disaster recovery payment

The Australian Government Disaster Recovery Payment (AGDRP) is available to assist people who have been adversely affected by flooding in various Local Government Areas.

http://www.humanservices.gov.au/customer/services/centrelink/australian-government-disaster-recovery-payment

Australian Government Rebate on Private Health Insurance

The Australian Government Rebate on Private Health Insurance reduces the cost of private health insurance for people who are eligible for Medicare and are members of certain private health funds.

http://www.humanservices.gov.au/customer/services/Medicare/private-health-insurance-rebate

Australian organ donor register

The Australian Organ Donor Register is the only national register for people to record their decision about becoming an organ and/or tissue donor for transplantation after death.

http://www.humanservices.gov.au/customer/services/medicare/australian-organ-donor-register?utm_id=9

Australians overseas

If you are leaving Australia to travel or relocate, you need to check how this might affect your income support payments, health care and child support arrangements.

http://www.humanservices.gov.au/customer/subjects/australians-overseas

Austudy

Austudy can provide financial help to people 25 years of age or over who are studying or undertaking an Australian Apprenticeship full-time.

http://www.humanservices.gov.au/customer/services/Centrelink/austudy

Baby bonus

Baby Bonus is paid to families following the birth (including stillborn babies) or adoption of a child. It recognises the extra costs incurred at the time of a new birth or adoption.

http://www.humanservices.gov.au/customer/services/centrelink/baby-bonus?utm_id=10

Breast prostheses reimbursement program

The External Breast Prostheses Reimbursement program provides reimbursement of up to $400 for new or replacement external breast prostheses for eligible Australian women who have had a mastectomy as a result of breast cancer.

http://www.humanservices.gov.au/customer/services/Medicare/external-breast-prostheses-reimbursement-program

Carer allowance

Carer Allowance is a supplementary payment available for parents or carers who provide additional daily care to an adult or child with a disability or medical condition or someone who is frail aged.

http://www.humanservices.gov.au/customer/services/Centrelink/carer-allowance

Carer payment

Carer Payment can provide financial support if you are unable to work in substantial paid employment because you are providing full time care to a child or adult with a severe disability or medical condition or someone who is frail aged.

http://www.humanservices.gov.au/customer/services/Centrelink/carer-payment

Carers (DHS)

There are payments and services to support people who provide full-time care to someone else with a disability, illness or medical condition.

http://www.humanservices.gov.au/customer/themes/carers

Centrelink Confirmation eServices for businesses

Centrelink Confirmation eServices (CCeS) provides you with real-time information about our customers. You can use this online service to confirm a customer's eligibility for your rebates, concessions, or services.

http://www.humanservices.gov.au/business/services/centrelink/confirmation-eservices/?utm_id=7#customer

Centrelink Indigenous Phone Services

Aboriginal and Torres Strait Islander people can get access to Centrelink services from anywhere in Australia, by calling Freecall 1800 136 380 Monday to Friday 8.00 am to 5.00 pm (local times).

http://www.humanservices.gov.au/customer/services/Centrelink/indigenous-call-centre

Centrelink Reference Number - find or create

You will need a Centrelink Customer Reference Number (CRN) in order to register for an australia.gov.au account to access Centrelink online services.

https://www.centrelink.gov.au/wps/portal/clk_common/CROSS

Centrepay

Centrepay is a free service that allows customers to pay bills via regular deductions from their Centrelink payments.

http://www.humanservices.gov.au/customer/services/centrelink/centrepay

Child care benefit

The Child Care Benefit helps cover the cost of child care, including long day care, family day care, occasional day care, outside school hours care, vacation care, pre-school, and kindergarten. It may also help cover the cost of child care provided by grandparents, relatives, friends or nannies.

http://www.humanservices.gov.au/customer/services/centrelink/child-care-benefit

Child care rebate

Child Care Rebate is paid in addition to Child Care Benefit and covers 50 per cent of out-of-pocket child-care expenses, up to a maximum amount per child per year. If you claim and are eligible for Child Care Benefit–approved child care and you and your partner meet the Child Care Rebate “work, training, study test” (or are exempt from it), you may be eligible for Child Care Rebate.

http://www.humanservices.gov.au/customer/services/centrelink/child-care-rebate

Child support and separated parents

The Department of Human Services (DHS) assists separated parents with information, payments and support. There is also information about the child support choices available to you.

http://www.humanservices.gov.au/customer/services/CSA/the-child-support-scheme

Clean Energy Future Household Assistance Package

The Household Assistance Package will ensure that those Australians that need help the most, particularly pensioners and low and middle income households, will get assistance for the cost of living impact of the carbon price.

http://www.humanservices.gov.au/customer/subjects/clean-energy-future

Cleft Lip and Cleft Palate Scheme

The Cleft Lip and Cleft Palate Scheme helps families to meet treatment costs for specialised services for cleft lip and cleft palate conditions. If you are eligible for the scheme you can claim benefits until the age of 28 years, however you must have been registered for the scheme before you turned 22 years.

http://www.humanservices.gov.au/customer/services/Medicare/cleft-lip-and-cleft-palate-scheme

Crisis payment

Crisis Payment is a one-off payment that helps those who have experienced difficult or extreme circumstances.

http://www.humanservices.gov.au/customer/services/centrelink/crisis-payment?utm_id=7

Death - payments and support services

Payments and services are available to support you after someone close to you dies, including information on the steps that need to be taken, who to notify, and the emotional and financial support available. Includes links to bereavement payment and bereavement allowance information.

http://www.humanservices.gov.au/customer/subjects/when-someone-dies

Double orphan pension

The Double Orphan Pension helps you meet the costs of caring for children who are orphans or who are unable to be cared for by their parents in certain circumstances. There is no income or assets test required.

http://www.humanservices.gov.au/customer/services/centrelink/double-orphan-pension

Drought assistance

Payments and services for drought-affected communities, farmers, small businesses, farm hands and irrigators. There are payments to help you during Exceptional Circumstances, and also payments to help if your area is likely to become an Exceptional Circumstances declared area.

http://www.humanservices.gov.au/customer/subjects/drought-assistance

Employer resources

There are several services to support employers with employees who receive a payment or service from the Department of Human Services.

http://www.humanservices.gov.au/business/themes/employer-resources

Express Plus Families

iPhone, iPod touch, iPad and Android - Helps parents to access family payments without having to visit an office or wait on the phone. Connecting with Centrelink just got easier.

http://www.humanservices.gov.au/customer/enablers/centrelink/centrelink-online-services/express-plus-families-mobile-app

Express Plus Job Seekers

iPhone, iPod, iPad and Android - Helps job seekers report their income and changes in circumstances to Centrelink without having to visit an office or wait on the phone. Connecting with Centrelink just got easier.

http://www.humanservices.gov.au/customer/enablers/centrelink/centrelink-online-services/express-plus-job-seekers-mobile-app

Express Plus Seniors

iPhone, iPod touch, iPad and Android - Offers seniors a simple way to do their Centrelink business on the go using their mobile device. Connecting with Centrelink just got easier.

http://www.humanservices.gov.au/customer/enablers/centrelink/centrelink-online-services/express-plus-seniors-mobile-app

Express Plus Students

iPhone, iPod, iPad and Android - Offers students and Australian apprentices a simple way to do their Centrelink business on the go using their iPhone. Connecting with Centrelink just go easier.

http://www.humanservices.gov.au/customer/enablers/centrelink/centrelink-online-services/express-plus-student-mobile-app

Family separation: a guide for teens

This guide aims to give teenagers some tips and help to understand and cope with family separation and change.

http://www.humanservices.gov.au/customer/publications/cs1333

Family Tax Benefit Part A and Part B

Family Tax Benefit is a payment that helps with the cost of raising children. It is made up of two parts: Family Tax Benefit Part A and Part B. Part A is paid for each child, while Part B gives extra help to single parents and families with one main income.

http://www.humanservices.gov.au/customer/services/centrelink/family-tax-benefit-part-a-part-b?utm_id=10

Get it done online

The Department of Human Services provides a convenient and secure way to manage some of your business with Medicare, Centrelink or Child Support payments and services. You need to register to use some of the services, then you can do most of your business where and when it suits you.

http://www.humanservices.gov.au/customer/subjects/get-it-done-online?utm_id=10

Having a baby or adopting a child

Having a baby or adopting a child is a major event. A range of services and payments are available to assist new parents, including Paid Parental Leave and Baby Bonus. You should also register your new baby or adopted child with the medicare program.

http://www.humanservices.gov.au/customer/subjects/having-a-baby-or-adopting-a-child

Health care card

A Health Care Card can give people access to Australian government health concessions such as low cost prescription medicines, a lower Medicare Safety Net threshold and assistance with hearing services through the Office of Hearing Services.

http://www.humanservices.gov.au/customer/services/Medicare/health-care-cards

Help in an emergency

There is financial assistance and services available to people suffering severe financial hardship, recovering from a disaster or needing special assistance within their community.

http://www.humanservices.gov.au/customer/subjects/help-in-an-emergency

Homeless - Community Engagement Officers

Community Engagement Officers assist people of all ages who are homeless or are having difficulties with their current housing situation to get financial help and other services.

http://www.humanservices.gov.au/customer/services/Centrelink/community-engagement-officers

Human Services annual report

Annual reports for the Department of Human Services including Child Support Agency, Centrelink and Medicare. Reports are available in PDF format.

http://www.humanservices.gov.au/corporate/publications-and-resources/annual-report/index

Human Services portfolio budget 2013-14

Links to the Department's Portfolio Budget Statements 2013-14. Some initiatives may affect those who use Centrelink, Medicare, Child Support and CRS Australia.

http://www.humanservices.gov.au/corporate/publications-and-resources/budget/1314/

Indigenous Australians

A range of payments and services are available to Aboriginal and/or Torres Strait Islander Australians.

http://www.humanservices.gov.au/customer/themes/indigenous-australians

Indigenous Cadetship Program

The Department of Human Services Indigenous Cadetship Program assists students to complete study at an approved tertiary institution.

http://www.humanservices.gov.au/corporate/careers/indigenous-cadetship-program

Indigenous specialist officers

Indigenous specialist officers help Aboriginal and Torres Strait Islander Australians who live in urban, rural, regional and remote communities to access the Department of Human Services payments and services anywhere in Australia, by calling Freecall 1800 136 380 Monday to Friday 8.00 am to 5.00 pm (local times).

http://www.humanservices.gov.au/customer/services/indigenous-specialist-officers

Information in your language

Links to Department of Human Services information and services in a range of languages. This includes information about Medicare, Centrelink and Child Support payments and services.

http://www.humanservices.gov.au/customer/information-in-your-language/?utm_id=10

International Services

International Services can assist eligible customers to claim foreign pensions and assess their ability to get Australian payments under an international social security agreement or to receive their Australian social security payments while outside Australia.

http://www.humanservices.gov.au/customer/services/centrelink/international-services

Jobs, Education and Training Child Care Fee Assistance

Jobs, Education and Training (JET) Child Care Fee Assistance provides extra help with the cost of approved child care for eligible parents undertaking activities such as job search, work, study, training, or undertaking rehabilitation to enter, or re-enter, the workforce.

http://www.humanservices.gov.au/customer/services/centrelink/jobs-education-and-training-child-care-fee-assistance

Kids world - a kid's guide to changing families

This computer game reassures older primary school aged children who are experiencing, or have gone through separation that it’s not their fault, they’re not alone and what they’re thinking or feeling is okay. The game helps children understand what is happening; helping them find ways to cope and letting them know where they can go for help.

http://www.humanservices.gov.au/customer/publications/kids-world?utm_id=8

Language, Literacy and Numeracy Program

Language, literacy and numeracy training can help you improve your speaking, reading, writing or basic maths skills. The training aims to improve your chances of getting and keeping a job, as well as making your everyday life easier. If you are eligible you will be referred to a contracted service provider for an initial assessment.

http://www.humanservices.gov.au/customer/enablers/language-literacy-and-numeracy-program

Looking for work

If you are looking for work, have recently lost your job or are at risk of losing your job, there are services to help you find employment as well as payment support schemes to assist you financially.

http://www.humanservices.gov.au/customer/subjects/looking-for-work

Maternity immunisation allowance

Maternity Immunisation Allowance is a non–income-tested payment to encourage all parents to immunise their children. From 1 July 2012 Maternity Immunisation Allowance will cease. Only customers who have met all the eligibility requirements prior to 1 July 2012 will be eligible for this payment.

http://www.humanservices.gov.au/customer/services/centrelink/maternity-immunisation-allowance?utm_id=10

Medicare card

Medicare cards are issued to people enrolled in Medicare. Having a valid Medicare card is important for claiming a Medicare benefit, visiting a doctor who bulk bills, seeking treatment as a public patient in a public hospital or having a Pharmaceutical Benefits Scheme prescription filled.

http://www.humanservices.gov.au/customer/services/medicare/medicare-card?utm_id=9

Medicare safety net

The Medicare Safety Net helps protect families and individuals from high medical costs for out-of-hospital services. Once you meet a Medicare Safety Net threshold, you may be eligible for additional Medicare benefits.

http://www.humanservices.gov.au/customer/services/Medicare/medicare-safety-net

Migrants, refugees and visitors

The Department of Human Services provides a range of services to help support refugees, migrants and humanitarian entrants settle into life in Australia.

http://www.humanservices.gov.au/customer/themes/migrants-refugees-and-visitors

Mobility allowance

Mobility Allowance helps people who have a disability, illness or injury participate in approved activities. The allowance helps with the transport costs for those who cannot use public transport, permanently or for an extended period, without assistance.

http://www.humanservices.gov.au/customer/services/Centrelink/mobility-allowance

National Business Gateway

The national contact centre makes it easier forAustralian businesses to do business with DHS. Phone 131 158.

http://www.humanservices.gov.au/business/services/centrelink/business-hotline/?utm_id=7http://www.humanservices.gov.au/business/services/centrelink/business-hotline/?utm_id=7

Newstart allowance

Newstart Allowance provides financial help if you are looking for work and supports you to take part in activities that may increase your chances of finding a job.

http://www.humanservices.gov.au/customer/services/Centrelink/newstart-allowance

Older Australians

Older Australians make a significant contribution to their families and the community. There are many services available to support older Australians, including retirement and employment advice, information on help with medical and pharmaceutical costs, financial support and caring for others.

http://www.humanservices.gov.au/customer/themes/older-australians

Organ donor registration

The Australian Organ Donor Register is the only national register for organ and tissue donation for transplantation. The register records your donation decision and the organs and tissue you agree to donate. Register online, and remember to discuss your decision with loved ones as family consent is always sought before donation can proceed.

http://www.humanservices.gov.au/customer/services/Medicare/australian-organ-donor-register

Paid Parental Leave scheme

The Paid Parental Leave scheme provides a government funded entitlement for working parents. You may be eligible for Parental Leave Pay if you are the primary carer of a child born or adopted from 1 January 2011.

http://www.humanservices.gov.au/customer/services/centrelink/paid-parental-leave-scheme?utm_id=10

Payments for families

The Department of Human Services provides a range of payments and services that support families, including Baby Bonus, the Paid Parental Leave scheme, Family Tax Benefit, Child Care Rebate, Child Care Benefit, and the Schoolkids Bonus.

http://www.humanservices.gov.au/customer/subjects/payments-for-families

Pension bonus scheme

The Pension Bonus Scheme provides a lump sum incentive for older Australians who were qualified for the Age Pension before 20 September 2009, to remain in the workforce and defer claiming the Age Pension.

http://www.humanservices.gov.au/customer/services/Centrelink/pension-bonus-scheme

Pension loans scheme

Pension Loans Scheme can help you if your capital is tied up in assets and you need more income to live on.

http://www.humanservices.gov.au/customer/services/Centrelink/pension-loans-scheme

Pensioner concession card

A Pensioner Concession Card gives cardholders access to Australian Government health concessions and helps with the cost of living by reducing the cost of certain goods and services.

http://www.humanservices.gov.au/customer/services/Centrelink/pensioner-concession-card

Pensioner education supplement

The Pensioner Education Supplement assists students improve their chance of finding a job through study by helping with the ongoing costs of full-time or part-time study in a secondary or tertiary course.

http://www.humanservices.gov.au/customer/services/Centrelink/pensioner-education-supplement

People with a disability

Services and payments are available to help people who have an illness, injury or a disability. There is also support to assist their families or carers.

http://www.humanservices.gov.au/customer/themes/people-with-a-disability

Pharmaceutical allowance

Pharmaceutical Allowance helps people with the cost of prescription medicines.

http://www.humanservices.gov.au/customer/services/Centrelink/pharmaceutical-allowance

Pharmaceutical Benefits Scheme (PBS)

The Pharmaceutical Benefits Scheme (PBS) helps cover the cost of a wide range of prescription medicines. If you are an Australian resident enrolled in Medicare, or a visitor from a country that has a Reciprocal Healthcare Agreement with Australia, you may be able to get your medicines under the PBS at a subsidised rate.

http://www.humanservices.gov.au/customer/services/Medicare/pharmaceutical-benefits-scheme

Rate-estimator (DHS)

Choose an estimator to calculate your entitlements e.g Child Care Rebate, Child Care Benefit and Paid Parental Leave. Estimator uses the most current rates to give you an indication of your payments.

https://www.centrelink.gov.au/RateEstimatorsWeb/publicUserCombinedStart.do

Reciprocal health care agreements

Reciprocal health care agreements give Australian residents cover for the cost of medical treatment when travelling in some countries. They also give visitors from these countries some health services and subsidised medicines while visiting Australia.

http://www.humanservices.gov.au/customer/services/Medicare/reciprocal-health-care-agreements

Remote area allowance

Remote Area Allowance gives you extra financial help if you receive certain income support payments and live in a remote area.

http://www.humanservices.gov.au/customer/services/Centrelink/remote-area-allowance

Rent assistance

Rent Assistance gives extra help to people who pay rent for their accommodation and receive a Centrelink payment.

http://www.humanservices.gov.au/customer/services/centrelink/rent-assistance?utm_id=10

Rural and remote Australians

If you live in a rural or regional part of Australia, there is a range of options available to make it easier to access government services, payments and support.

http://www.humanservices.gov.au/customer/subjects/rural-and-remote-locations#Accessingservicesinaruralorregionallocation

Separated families support materials

The Department of Human Services have several publications to support families going through separation.

http://www.humanservices.gov.au/customer/enablers/child-support/child-support-referral-services/separated-parents-support-materials

Separated families' support materials

Information and links to books, publications, websites, DVDs and other resources to support families going through separation.

http://www.humanservices.gov.au/customer/enablers/child-support/child-support-referral-services/separated-parents-support-materials

Sickness allowance

Sickness Allowance is a short-term payment for people who are employed but who temporarily cannot work or study because of a medical condition. In some cases full-time students can also get Sickness Allowance.

http://www.humanservices.gov.au/customer/services/Centrelink/sickness-allowance

Small business superannuation clearing house

The Small Business Superannuation Clearing House is a free online superannuation payments service that helps small businesses with 19 or less employees meet their superannuation guarantee obligations. Employers can register online and when it is time to make your superannuation contribution payments, this can be done in one transaction.

http://www.humanservices.gov.au/business/services/medicare/small-business-superannuation-clearing-house/?utm_id=9

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