What if I forget my password?

If you forget your password, you can reset it by selecting the ‘Forgotten your password?’ link on the bottom left of the australia.gov.au login page. You will need to know the answers to at least two of your secret questions.

To reset your password you must answer 2 secret questions you created for your australia.gov.au account and create a new password.

Remember, keep your password and user ID safe.

Forgotten answers to secret questions

If you forget the answers to only one or two of your questions, you will be offered another chance with a further question. If you still can't remember your answers you will lose access to your account completely. You will need to register for a new australia.gov.au account.