If I register for agency online services through australia.gov.au how do I prove who I am?
If you want to link to agency online services and don't have a current online service account or activation code, you can enter a process where you will be asked some personal details so that the agency can confirm your identity, then answer some questions related to the records you have with that agency.
For Medicare, you will need your Medicare card number, for Centrelink it is your Centrelink CRN and for Child Support, your Child Support CSRN.
Additional information that could be requested might include:
- the last doctor's visit for which you claimed a rebate,
- your specialist's name,
- your family income estimate,
- the bank account details that payments are made to, and
- receipt numbers and appointment dates.
If you are able to confirm your identity via this option, your australia.gov.au account will be automatically linked.
Note: The process of answering these questions may take about 15 minutes to complete.
The questions asked are determined by the agency that supplies the online service. The answers you provide are passed directly to the agency that supplies the online service and are not stored by australia.gov.au.