Where are my Centrelink online letters?
To access your Centrelink online letters via your australia.gov.au account, please login using your australia.gov.au user ID and password, not your CRN. Your CRN is only required when you initially link to your Centrelink online services account.
Once you have logged in to Centrelink online services you can access your letters by selecting the 'Reminders and Letters' option on the left menu - it's generally the 3rd from bottom option on the menu.
If you do not have the 'Reminders and Letters' option you will need to contact the Department of Human Services - Centrelink for technical assistance. The options for contacting Centrelink are listed on their website at: