Help with accessibility
Australia.gov.au has been designed for use on a wide range of web browsers, devices, environments and operating systems.
We have outlined some accessibility techniques for commonly-used browsers and operating systems below. We strongly encourage you to use the latest version of your manufacturer’s browser wherever and whenever possible, as newer browsers will have better support for accessibility functions.
If your browser, device or operating system is not listed here, please contact the manufacturer directly for detailed instructions on enabling their product’s accessibility features.
Inclusion of specific browsers or tools does not imply endorsement.
- How do I make the text smaller / bigger?
- The site does not fit on my screen – can I still use it?
- I’m on a slow connection – how can I make the site load faster?
- Why has the site gone all black and yellow?
- Why do pages look different when I print them out?
- I don’t use a mouse – can I still use the site?
- I am deaf – how can I access audio content on this site?
- I use a screen reader – how will the site work for me?
- I am not a native English speaker – how can I get a translation of the site?
- I don’t understand some of the words or phrases on this site – who can help me understand?
There are several ways to change the text size on australia.gov.au. You can do it:
- For your entire operating system
- For your web browser only
- For the australia.gov.au site only
- Increasing text size
- Clicking the small icon in the top-right hand section of the site will cause the text on australia.gov.au to enlarge by as much as 200%.
- Decreasing text size
- Clicking the small icon in the top-right hand section of the site will cause the text on australia.gov.au to shrink by as much as 75%.
Yes. Australia.gov.au has been designed to scale between some of the most commonly-used screen widths. On a normal desktop browser, the site will ‘shrink’ to fit in a 1024px-wide screen, and expand to fill a 1280px-wide screen. Screens narrower than 1024px will need to scroll horizontally to see some portions of the site.
If you are not on a broadband connection, you can increase the perceived speed of the site by modifying your web browser to prevent it from downloading ‘extra’ information from our site. Australia.gov.au will still function adequately when the following technologies are disabled:
- Background Images
- Inline Images
- Cascading Style Sheets (CSS)
Australia.gov.au supports a ‘high contrast’ version of the site, designed for people with particular vision impairments. You can switch between the ‘high contrast’ and ‘default’ versions of the site using the icon near the top-right section of the page.
When printing from australia.gov.au, we attempt to provide a print-optimised version of the page, removing navigation, background colours and images, resulting in a page that will be suitable even for a wide range of printers.
Yes. Australia.gov.au is entirely operable solely by a keyboard. We do not use access keys or a modified tab order for the site.
Wherever audio or video content is provided on the site, australia.gov.au will provide at least one of:
- A transcript of the audio
- Timed text (subtitles), synchronised with the audio or video
Certain parts of the site are ‘hidden’ from non-screen reader users. Additional heading levels and unique link texts have been inserted to aid users of most common screen reader software.
We don’t offer content on australia.gov.au in any languages other than English at this time. The Australian Government provides a Translating and Interpreting Service (TIS) for people who do not speak English. A non-English speaker does not pay for TIS services if contacting a government service or agency.
To use the telephone interpreting service:
- Phone 131 450 from anywhere in Australia
- Tell the Operator the language you speak
- Tell the Operator the telephone number of the person or organisation you wish to speak to
Telephone interpreting is available 24 hours a day, 7 days a week.
For further information on the TIS, please refer to the Department of Immigration and Citizenship website.
If you’re having trouble with the words used on this site, please contact us with your question directly.
If you can't find the answer to your question here, contact us and we will endeavour to answer it for you.