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Help with my subscription

How do you use my email address?

We require your email address for notification messages. Type in the email address you would like the daily notification media alert message sent to in the box provided. If you would like the notification email to be sent to several email addresses you will need to set up a separate subscription for each email address.

Please note that email addresses supplied will only be used for the purpose for which they are provided. Please see our privacy policy if you require further information.

What happens when I add topic terms?

If you would like to receive media alerts relating to a particular topic you can specify a single keyword or phrase in the topic boxes provided. This will mean that you will only receive media releases that actually contain the keyword or phrase you have entered.

Do not specify topics in general terms such as all new programs or anything relating to climate change as these terms are unlikely to match words in media releases, although the media release may be relevant.

For example, if you would like to receive media alerts relating to education or climate change you would enter education into the Topic 1 box, and climate change into the Topic 2 box. If media releases are collected with at least one of the key words or phrases ( eg education or climate change) they would then be sent daily to your nominated email address. You can enter up to four keyword or phrase topics per subscription.

What if I need additional topics for my subscription?

There are up to four keyword or phrase topics allowed per subscription. If you require additional topics for your subscription , the following options are available :

  1. The simple solution is to create additional subscriptions (each subscription allows an additional 4 topics) . Simply create a new subscription using the same email address.
  2. If you wish to expand on your existing subscription topics, you can also use complex query statements for each topic.

How do I select my portfolios?

This step is essential if you would like to receive media alerts from specific portfolios. If you do not specify a particular portfolio or portfolios, the default is set to all portfolios. You will then receive daily notification of media releases from all portfolios indexed by this service.

If you would like to select a particular portfolio/s, simply untick the box at All Portfolios then tick the box next to the portfolio/s in which you are interested.

Click on the 'Send' button. You will then receive an email asking you to activate your subscription.

Why do I need to activate my subscription?

After we receive your request, you will be sent an email asking you to activate your subscription by clicking on a link. This step verifies your consent to receive these alerts in accordance with the Spam Act 2003. For this reason you are unable to subscribe on behalf of someone else.

Any subscription which is not activated within 24 hours of the original request will be automatically deleted.

After activating your subscription you will receive confirmation of your subscription details and your subscription will commence immediately.

How do I create complex queries for topics?

You can create more complex query searches on topics by using the following search term operators when entering your topic term:

Hash: (#) e.g. grant#
By placing a hash at the end of a topic term, you will receive media releases that contain that term as well as any releases that contain a recognised variation, such as a plural or adjective form of the term (even if that form alters the spelling of the core term). For example, if you would like to receive media alerts relating to grants enter grant# into the topic box.

Asterisk: (*) e.g. *tax*
By placing an asterisk(s) before and/or after a topic term, you will receive media releases that contain that term as well as any releases that contain that term as part of a larger word. For example, if you would like to receive media alerts relating to e-tax or taxes or taxation, you would enter *tax* into the topic box.

Minus sign: (-) e.g. foreign -affairs
By placing a minus sign in front of a topic word, media releases that contain the word before the minus sign will be returned but not in conjunction with the word following the minus sign. For example, if you were to type in foreign -affairs, media releases containing the word foreign will be returned but not those that contain the term foreign affairs.

Back quotes: (`) e.g. `mental health funding`
By placing words between back quotes, media releases that contain all of the words in any order within 15 words of each other will be returned. For example, if you would like to receive media alerts relating to funding for mental health, you would enter `mental health funding` into the topic box.

How do I set up another subscription?

You can set up another subscription by clicking on the 'create a new subscription' link at the bottom of your daily notification email or create a new subscription on australia.gov.au..

How do I change my subscription?

If you would like to change your email address, portfolio details or search terms you can use the 'change your subscription' link at the bottom of your daily notification email. Clicking this link will take you to a secure interface where you can change your existing subscription.

How do I cancel my subscription?

If you would like to cancel your subscription, you can use the 'cancel' link at the bottom of your daily notification email. Clicking this link will take you to a secure interface where your subscription will be automatically cancelled.

Contact us


If you can't find the answer to your question here, contact us and we will endeavour to answer it for you..


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