Consumers and shoppers
ABN Lookup provides access to the publicly available information provided by businesses when they register for an Australian Business Number (ABN).
Android - Use ACCC Shopper for advice on your refund, warranty and lay-by rights while shopping.
iPhone, iPod touch and iPad - Use ACCC Shopper for advice on your refund, warranty and lay-by rights while shopping.
The Aged Care Complaints Investigation Scheme is available to anyone who has a complaint or concern about an Australian Government-subsidised aged care service (residential or community care).
The free registers of the Australian Securities & Investments Commission (ASIC) provide information about companies and people they register or licence plus other matters.
As of 1 January 2011, Australia has a single, national consumer law: Australian Consumer Law (ACL). The ACL includes unfair contract terms law, law guaranteeing consumer rights when buying goods and services, product safety law, law for unsolicited consumer agreements, rules for lay-by agreements and new penalties, enforcement powers and consumer redress options. The ACL applies nationally and in all states and territories.
Search the Consumer and business directory for the contact details of over 1600 private, community and government organisations.
The Australian Government provides consumer information in a range of languages to help travellers get the most out of their trip to Australia. Includes links to purchasing a holiday package, consumer rights, hiring a motor vehicle and how to lodge a complaint if you believe you have been unfairly treated by a business while in Australia.
This section of the Australian Competition and Consumer Commission site provides information on the rights of the consumer, such as guarantees, warranties and refunds and internet shopping. Also covers issues relating to phones, misleading conduct, GST and pricing, medical and health services, professional services and international consumer issues.
iPhone, iPod touch and iPad - A guide to infant and nursery products with easy steps you can take to ensure your baby remains safe in your home. Also available as an ebook.
The MoneySmart website, run by the Australian Securities and Investments Commission, offers free, simple guidance you can trust to help you make the best choices for your money. Put together by an experienced team of financial planners and consumer educators, the website covers superannuation, banking, investing, borrowing and credit, insurance, budgeting, scams, retirement income planning and unclaimed money. Includes links to calculators and tools to help you with your personal finances.
To make the most of online shopping and banking it’s important to follow some simple steps to protect your money and personal details and to avoid scams.
Provides recall information for therapeutic goods on the Australian market. A product recall is the removal of a therapeutic good from supply due to an 'established deficiency in quality, efficacy or safety'. Therapeutic goods include every day goods such as band aids, through to goods used to treat serious conditions such as prescription medicines, vaccines, blood products and implants.
The website is designed to give consumers, businesses and other interested parties a single entry point to information that helps to minimise risks associated with unsafe products.
Subscribe to Product Safety Australia to receive overnight email alerts for new and updated content on any of the product categories.
View all Australian recalls and sign up for email notifications of product recalls as they happen.
Subscribe to Product Safety Recalls Australia to receive overnight alerts on one or more product recall categories.
This website provides information for both individuals and businesses about how to protect your financial identity in everyday life and minimise the damage if a problem occurs.
Every year one in 20 Australians falls victim to scams and personal fraud. Includes links to explain how scams work, how to identify different scams and what to do if you have been scammed. Most importantly, we tell you how to avoid getting caught up in a scam.
If you've been scammed or think you have seen a scam, there are many government agencies in Australia that you can contact for advice or to make a report.
SCAMwatch, by the Australian Competition & Consumer Commission (ACCC), provides information to consumers and small business about how to recognise, avoid and report scams. If you lose money to a scam, it is unlikely that you will be able to recover your loss. Prevention is definitely a better option when it comes to scams.
This site is designed to help home users and small businesses to stay smart online. It has simple advice on how to secure computers, transact and interact safely online and provides access to a range of information and resources including helpful top tips, fun quizzes, and guides.
Australian Communications and Media Authority page covering your right to a telephone service, the service guarantee for connection and repair of faults, interim and alternative services, priority assistance, terms and conditions of service, untimed local calls, service for people with disabilities or special needs and codes of practice.