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Passport information service

Service Description

The Australian Passport Information Service (APIS) provides a telephone information service to callers inside Australia seven days a week. When you call your questions will be answered by trained and experienced staff.

APIS is not a passport office. It provides information on:

  • how to apply for your first Australian passport
  • how to complete the passport application form
  • where to obtain supporting documentation such as a copy of your full birth certificate
  • current passport application fees (it can also accept payment of priority processing and lost or stolen fees)
  • where to lodge your application
  • the status of your application and how long it will take to process
  • how to renew a passport
  • how to apply for a child's passport
  • what to do if your passport is lost or stolen
  • the number of passports you have lost or had stolen

Need your passport urgently?
APIS also arranges appointments for persons to lodge their application or renewal at a passport office where travel is imminent, is for unforeseen, compassionate reasons or requires a travel document other than an Australian passport.

You can contact APIS on 131 232 for the cost of a local call.

If you are overseas please contact an Australian diplomatic or consular mission.

How do I access this service?


  • 131 232


  • 8.00am to 8.00pm weekdays
    8:30am to 5pm weekends and most public holidays.
    Closed on Christmas Day, New Year's Day and Good Friday.

Supporting Information

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