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Service Description

SmartGate gives some travellers arriving into Australia's international airports the option to self-process through passport control. It uses the data in the ePassport and face recognition technology to perform the customs and immigration checks that are usually conducted by a Customs and Border Protection officer. SmartGate can be used by Australian and New Zealand ePassport holders, aged 16 or over.

SmartGate is available at Sydney, Adelaide, Brisbane, Cairns, Darwin, Melbourne, Perth and Gold Coast international airports. A SmartGate kiosk is also available at Auckland airport departures, enabling eligible travellers to undertake the first step of their entry process into Australia before they depart New Zealand.

What if I hold dual or multiple passports?

To use SmartGate, you must use the same passport that you use at check-in overseas so that your details match.
For Australian citizens, this means you must use your Australian passport, even if you use a foreign passport overseas.

Who can use this service?

SmartGate can be used by Australian and New Zealand ePassport holders and will be gradually opened to other nationalities that have ePassports.

Currently, there are some ePassport holders that cannot use SmartGate including:

  • those aged under 16 years
  • New Zealand ePassport holders travelling on military orders.

What is needed to use this service?

Travellers wishing to use SmartGate must have an e-Passport.

All Australian passports issued after 24 October 2005 and all New Zealand passports issued after November 2005 are called ePassports. An ePassport has a microchip embedded in the centre pages and an international ePassport symbol on the front cover. The microchip contains the same personal information that is on the colour photo page of the ePassport, including a digitised photograph.

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