Make a complaint ...
The Aged Care Complaints Investigation Scheme is available to anyone who has a complaint or concern about an Australian Government-subsidised aged care service (residential or community care).
Department of Health
Advice and assistance for consumers and businesses. Includes information about when to complain, conciliation, complaint forms and a Helpline.
Consumer Affairs Victoria
The Office of the Australian Information Commissioner (OAIC) has complaint handling responsibilities under the Privacy Act 1988 (Cth) (Privacy Act). You can complain to the OAIC if you believe that your privacy has been interfered with by an Australian, ACT or Norfolk Island government agency, or a private sector organisation covered by the Privacy Act. You can use this form to submit a privacy complaint.
Office of the Australian Information Commissioner