Android - Use ACCC Shopper for advice on your refund, warranty and lay-by rights while shopping.
iPhone, iPod touch and iPad - Use ACCC Shopper for advice on your refund, warranty and lay-by rights while shopping.
The Australian Competition and Consumer Commission is an independent Australian Government statutory authority. It was formed in 1995 to administer the Trade Practices Act 1974 and the Prices Surveillance Act 1983. The ACCC promotes competition and fair trade in the market place to benefit consumers, business and the community. It also regulates national infrastructure services. Its primary responsibility is to ensure that individuals and businesses comply with the Commonwealth competition, fair trading and consumer protection laws. In fair trading and consumer protection its role complements that of the state and territory consumer affairs agencies which administer the mirror legislation of their jurisdictions, and the Competition and Consumer Policy Division of the Commonwealth Treasury.
The Australian consumer law is a national consumer law which is to apply to all business sectors. It covers general standards of business conduct, prohibits harmful practices, regulates specific types of business-to-consumer transactions, provides basic consumer rights for goods and services and regulates the safety of consumer products and product-related services.
The Treasury provides advice to the Government on Australia's competition consumer policy framework. The Treasury provides advice on Australia’s competition and consumer policy framework — including the Competition and Consumer Act 2010 and the Australian Consumer Law — and promoting competitive, efficient, well informed and safe markets that enhance the welfare of Australians.
Advice and assistance for consumers and businesses. Includes information about when to complain, conciliation, complaint forms and a Helpline.
In Australia federal and state laws protect business and customers from unfair trading practices. This page has links to information about these topics: fair trading laws; complying with the Trade Practices Act; Codes of Practice; customer service; dispute resolution; product safety and standards; product recalls; labelling; retail leasing and warranties and refunds.
This section of the Australian Competition and Consumer Commission site covers dealing with customers; product safety; dealing with other businesses; running your business; industry codes of conduct; and professions and competition. There is also a Resource centre with small business publications.
This section of the Australilan Securities and Investments Commission site provides information about National consumer credit regulation, registration and licensing.
To make the most of online shopping and banking it’s important to follow some simple steps to protect your money and personal details and to avoid scams.
iPhone, iPod touch, iPad and Android - Designed to enable consumers and small businesses to quickly resolve problems with phone or internet services. The app information is based on the Telecommunications Consumer Protections (TCP) Code, which outlines the rules and obligations telecommunications providers must adhere to when dealing with customers.
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