Australian Competition and Consumer Commission (ACCC)

The Australian Competition and Consumer Commission is an independent Australian Government statutory authority. It was formed in 1995 to administer the Trade Practices Act 1974 and the Prices Surveillance Act 1983. The ACCC promotes competition and fair trade in the market place to benefit consumers, business and the community. It also regulates national infrastructure services. Its primary responsibility is to ensure that individuals and businesses comply with the Commonwealth competition, fair trading and consumer protection laws. In fair trading and consumer protection its role complements that of the state and territory consumer affairs agencies which administer the mirror legislation of their jurisdictions, and the Competition and Consumer Policy Division of the Commonwealth Treasury.

http://www.accc.gov.au/

Consumer policy

The Treasury provides advice to the Government on Australia's consumer policy framework

http://www.treasury.gov.au/content/consumer_affairs.asp

Fair trading

In Australia federal and state laws protect business and customers from unfair trading practices. This page has links to information about these topics: fair trading laws; complying with the Trade Practices Act; Codes of Practice; customer service; dispute resolution; product safety and standards; product recalls; labelling; retail leasing and warranties and refunds.

http://business.gov.au/BusinessTopics/fairtrading/pages/default.aspx

For business - what does the law say about dealing with consumers?

This page on the Ministerial Council on Consumer Affairs site provides details on how to find out what the law says about how businesses should deal with consumers.

http://www.consumer.gov.au/html/for_business.htm

For businesses

This section of the Australian Competition and Consumer Commission site covers dealing with customers; product safety and labelling; dealing with other businesses; running your business; industry codes of conduct; and professions and competition. There is also a Resource centre with small business publications.

http://www.accc.gov.au/content/index.phtml/itemId/815214

Subscribe to product safety recalls

Subscribe to Product Safety Recalls Australia to receive overnight alerts on one or more product recall categories.

http://australia.gov.au/service/subscribe-to-product-safety-recalls

Uniform Consumer Credit Code

The Consumer Credit Code was developed in response to business and consumer concerns as a national initiative to standardise credit practice in Australia.

http://www.creditcode.gov.au/