Consumer rights
ACCC Shopper - Android
Android - Use ACCC Shopper for advice on your refund, warranty and lay-by rights while shopping.
Australian Competition and Consumer Commission
ACCC Shopper - iOS
iPhone, iPod touch and iPad - Use ACCC Shopper for advice on your refund, warranty and lay-by rights while shopping.
Australian Competition and Consumer Commission
Australian Competition and Consumer Commission (ACCC)
The Australian Competition and Consumer Commission is an independent Australian Government statutory authority. It was formed in 1995 to administer the Trade Practices Act 1974 and the Prices Surveillance Act 1983. The ACCC promotes competition and fair trade in the market place to benefit consumers, business and the community. It also regulates national infrastructure services. Its primary responsibility is to ensure that individuals and businesses comply with the Commonwealth competition, fair trading and consumer protection laws. In fair trading and consumer protection its role complements that of the state and territory consumer affairs agencies which administer the mirror legislation of their jurisdictions, and the Competition and Consumer Policy Division of the Commonwealth Treasury.
Australian Competition and Consumer Commission
Australian Consumer Law (ACL)
Provides an overview of the legislation and amendments, plus guides and fact sheets to explain the ACL in simple language. The ACL applies nationally and in all states and territories, and to all Australian businesses.
Treasury
Business and the Australian consumer law
The Australian consumer law is a national consumer law which is to apply to all business sectors. It covers general standards of business conduct, prohibits harmful practices, regulates specific types of business-to-consumer transactions, provides basic consumer rights for goods and services and regulates the safety of consumer products and product-related services.
Treasury
Complaints [Vic]
Advice and assistance for consumers and businesses. Includes information about when to complain, conciliation, complaint forms and a Helpline.
Consumer Affairs Victoria
Fair trading
In Australia federal and state laws protect business and customers from unfair trading practices. This page has links to information about these topics: fair trading laws; complying with the Trade Practices Act; Codes of Practice; customer service; dispute resolution; product safety and standards; product recalls; labelling; retail leasing and warranties and refunds.
Department of Industry, Innovation, Climate Change, Science, Research and Tertiary Education
For businesses
This section of the Australian Competition and Consumer Commission site covers dealing with customers; product safety; dealing with other businesses; running your business; industry codes of conduct; and professions and competition. There is also a Resource centre with small business publications.
Australian Competition and Consumer Commission
National consumer credit regulation
This section of the Australilan Securities and Investments Commission site provides information about National consumer credit regulation, registration and licensing.
Australian Securities and Investments Commission
Online shopping
To make the most of online shopping and banking it's important to follow some simple steps to protect your money and personal details and to avoid scams.
Australian Competition and Consumer Commission
Phone Rights
iPhone, iPod touch, iPad and Android - Designed to enable consumers and small businesses to quickly resolve problems with phone or internet services. The app information is based on the Telecommunications Consumer Protections (TCP) Code, which outlines the rules and obligations telecommunications providers must adhere to when dealing with customers.
Australian Communications Consumer Action Network
Product safety email alerts
Subscribe to Product Safety Australia to receive overnight email alerts for new and updated content on any of the product categories.
Australian Competition and Consumer Commission
Product safety recalls email alerts
Subscribe to Product Safety Recalls Australia to receive overnight alerts on one or more product recall categories.
Australian Competition and Consumer Commission