australia.gov.au

 
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Complaints

Fair Work Ombudsman

The Fair Work Ombudsman site is your gateway to information and advice about Australia's workplace rights and rules, whether you're an employee, employer or contractor.
You'll find information on pay, awards, employment, leave, termination and complaints, including answers to frequently asked questions.

Fair Work Ombudsman

Aged Care Complaints Investigative Scheme

The Aged Care Complaints Investigation Scheme is available to anyone who has a complaint or concern about an Australian Government-subsidised aged care service (residential or community care).

Department of Health

Australian Commission for Law Enforcement Integrity

Responsible for preventing, detecting and investigating serious and systemic corruption issues in the Australian Crime Commission, the Australian Federal Police, the Australian Customs and Border Protection Service, the Australian Transaction Reporting and Analysis Centre (AUSTRAC), the CrimTrac Agency, prescribed aspects of the Department of Agriculture (relating to various Biosecurity functions) and the former National Crime Authority.

Australian Commission for Law Enforcement Integrity

Commonwealth Ombudsman

Investigates complaints about Australian Government departments and agencies. If you think you have been unfairly treated by an Australian Government agency you can complain to the Ombudsman. The Commonwealth Ombudsman includes the Defence Force, Immigration, Law Enforcement, Postal Industry, Taxation, ACT, and Overseas Students Ombudsman.

Commonwealth Ombudsman

Complaints [Vic]

Advice and assistance for consumers and businesses. Includes information about when to complain, conciliation, complaint forms and a Helpline.

Consumer Affairs Victoria

Credit Ombudsman Service

The Credit Ombudsman Service Limited (COSL) is the external dispute resolution scheme for the financial services industry, approved by the Australian Securities and Investments Commission (ASIC). This service can resolve complaints with members including credit unions and building societies, non-bank lenders, mortgage and finance brokers, financial planners and a wide range of other financial services and product providers.

Credit Ombudsman Service Limited

Financial Ombudsman Service

The Financial Ombudsman Service brings together three separate external dispute resolution schemes: the Banking and Financial Services Ombudsman, the Financial Industry Complaints Service, and the Insurance Ombudsman Service. This service provides accessible, fair and independent dispute resolution for consumers and financial services providers.

Financial Ombudsman Service

Know your rights at work

The Commission can investigate and resolve complaints about discrimination at work. You can make a complaint no matter where you live in Australia and at no cost.

Australian Human Rights Commission

Making a complaint [about Australian security agencies]

Members of the public can make complaints to the Inspector General of Intelligence and Security in relation to any of the agencies over which he has jurisdiction, though there are some qualifications. An explanation of the role and responsibilities of the IGIS in Australia in dealing with complaints.

Inspector-General of Intelligence and Security

Overseas Students Ombudsman

The Overseas Students Ombudsman (OSO) investigates complaints about problems that overseas students or intending overseas students may have with private education and training in Australia.

Commonwealth Ombudsman

Postal Industry Ombudsman (PIO)

The Postal Industry Ombudsman (PIO) investigates complaints about Australia Post, and other postal or courier operators that are registered as a Private Postal Operator (PPO) under the Ombudsman Act 1976.

Commonwealth Ombudsman

Privacy complaint to the Office of the Australian Information Commissioner

The Office of the Australian Information Commissioner (OAIC) has complaint handling responsibilities under the Privacy Act 1988 (Cth) (Privacy Act). You can complain to the OAIC if you believe that your privacy has been interfered with by an Australian, ACT or Norfolk Island government agency, or a private sector organisation covered by the Privacy Act. You can use this form to submit a privacy complaint.

Office of the Australian Information Commissioner

Private Health Insurance Ombudsman

The Private Health Insurance Ombudsman (PHIO) provides an independent service to help consumers with health insurance problems and enquiries.

Private Health Insurance Ombudsman

Superannuation Complaints Tribunal (SCT)

The Superannuation Complaints Tribunal (SCT) is an independent tribunal set up by the Australian Government to resolve most complaints that members, former members (or beneficiaries in relation to death benefits) have with their superannuation funds. The tribunal is also able to deal with complaints in relation to some other superannuation-related products, such as Approved Deposit Funds (ADFs), Annuities provided by Life Companies, Retirement Savings Accounts (RSAs) , specified Surcharge Tax Contributions decisions and small APRA funds (SAFs).

Superannuation Complaints Tribunal

Telecommunications Industry Ombudsman (TIO)

The Telecommunications Industry Ombudsman (TIO) deals with complaints that consumers have not been able to resolve with their telephone or internet company.

Telecommunications Industry Ombudsman

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