Topics

Complaints

Australian Commission for Law Enforcement Integrity (ACLEI)

The Integrity Commissioner, supported by the Australian Commission for Law Enforcement Integrity (ACLEI), is responsible for preventing, detecting and investigating serious and systemic corruption issues in the Australian Federal Police and the Australian Crime Commission.

http://www.aclei.gov.au/

Commonwealth Ombudsman

The Commonwealth Ombudsman considers and investigates complaints about Australian Government departments and agencies. If you think you have been unfairly treated by an Australian Government agency you can complain to the Ombudsman. The Commonwealth Ombudsman is also the Defence Force Ombudsman, the Immigration Ombudsman, the Law Enforcement Ombudsman, the Postal Industry Ombudsman and the Taxation Ombudsman.

http://www.ombudsman.gov.au/

Complain to the Office of the Privacy Commissioner

The Office of the Privacy Commissioner has complaint handling responsibilities under the Privacy Act 1988. You can make a complaint if you believe your privacy has been interfered with by an Australian or ACT government agency or a private sector organisation covered by the Act.

http://australia.gov.au/service/complain-to-the-office-of-the-privacy-commissioner

Fair Work Ombudsman

The Fair Work Ombudsman promotes harmonious, productive and cooperative workplaces. They help employees, employers, contractors and the community to understand and comply with Australia's workplace laws. They provide information and advice, investigate workplace complaints and enforce Commonwealth workplace laws.

http://www.fwo.gov.au/

Financial Ombudsman Service

The Financial Ombudsman Service brings together three separate external dispute resolution schemes: the Banking and Financial Services Ombudsman, the Financial Industry Complaints Service, and the Insurance Ombudsman Service. This service provides accessible, fair and independent dispute resolution for consumers and financial services providers.

http://www.fos.org.au/

Making a complaint [about Australian security agencies]

Members of the public can make complaints to the Inspector General of Intelligence and Security in relation to any of the agencies over which he has jurisdiction, though there are some qualifications. An explanation of the role and responsibilities of the IGIS in Australia in dealing with complaints.

http://www.igis.gov.au/complaints/index.cfm

Postal Industry Ombudsman (PIO)

The Postal Industry Ombudsman (PIO) investigates complaints about the provision of a postal or similar service. The PIO is a function of the Commonwealth Ombudsman and is independent of both complainant and postal agency.

http://www.pio.gov.au/

Private Health Insurance Ombudsman

The Private Health Insurance Ombudsman provides private health insurance members with an independent service for health insurance problems and enquiries.

http://www.phio.org.au/

Search the Consumer and Business directory

Search the Consumer and business directory for the contact details of over 1600 private, community and government organisations.

http://australia.gov.au/service/search-the-consumer-and-business-directory

Superannuation Complaints Tribunal (SCT)

The Superannuation Complaints Tribunal (SCT) is an independent tribunal set up by the Australian Government to resolve most complaints that members, former members (or beneficiaries in relation to death benefits) have with their superannuation funds. The tribunal is also able to deal with complaints in relation to some other superannuation-related products, such as Approved Deposit Funds (ADFs), Annuities provided by Life Companies, Retirement Savings Accounts (RSAs) , specified Surcharge Tax Contributions decisions and small APRA funds (SAFs).

http://www.sct.gov.au/

Telecommunications Industry Ombudsman (TIO)

The Telecommunications Industry Ombudsman (TIO) deals with complaints that consumers have not been able to resolve with their telephone or internet company.

http://www.tio.com.au/

Work out your rights

Features a range of resources including: information sheets on anti-discrimination laws and employment, conciliation and complaint information, employment-related case studies, frequently asked questions, conciliation information in various community languages, and several posters and brochures to download.

australia.gov.au